Return & Exchange Policy

At Vienraa, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to make things right.

🔄 Return & Exchange Window

You can request a return or exchange within 7 days of receiving your order.

✅ Eligibility for Return/Exchange

To qualify for a return or exchange, the item must be:

  • Unworn and unwashed

  • In its original packaging

  • Free of stains, damage, or odor

  • Accompanied by a receipt or proof of purchase

🔁 Items That Cannot Be Returned

  • Worn or damaged items

  • Items marked as "Final Sale" or discounted clearance

  • Underwear or intimate wear (for hygiene reasons)

🔄 Exchange Process

Need a different size or color? No problem!
Just contact our support team, and we’ll guide you through the exchange steps.

💰 Refunds

  • Once your returned item is inspected and approved, your refund will be processed to your original payment method.

  • Please allow 5–10 business days for the refund to appear in your account.

🚚 Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item arrived damaged or defective.

  • We recommend using a trackable shipping service to ensure safe delivery.

📩 How to Start a Return

Please email us at support@vienraa.com with the following:

  • Your order number

  • The item(s) you want to return or exchange

  • The reason for the return

Our team will respond within 24 hours to guide you through the process.

❓ Need Help?

We're always here for you. Contact us anytime via Contact Us page or WhatsApp.

Vienraa – Confidence in every move.