Privacy Policy

 

At Vienraa, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

🔐 1. Information We Collect

When you visit or make a purchase on vienraa.com, we may collect:

  • Personal Information: Name, email address, shipping/billing address, phone number, payment details.

  • Device Information: IP address, browser type, time zone, and cookies.

  • Order Information: Items purchased, order value, shipping method.

🛒 2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate with you (order updates, promotions, support)

  • Improve and personalize your shopping experience

  • Prevent fraud and ensure secure transactions

📧 3. Marketing Communications

If you subscribe to our newsletter, we may send you emails about new products, promotions, or store updates.
You can opt-out at any time by clicking the "unsubscribe" link in our emails.

💳 4. Payment Security

All transactions are encrypted using SSL technology.
We do not store or have access to your full credit card information — all payments are securely processed through trusted gateways like Stripe, Apple Pay, STC Pay, etc.

🍪 5. Cookies

We use cookies to:

  • Remember your preferences

  • Track your cart

  • Analyze website traffic and performance

You can manage cookie preferences through your browser settings.

🌍 6. Third-Party Services

We may share limited information with third-party tools (e.g., analytics, shipping partners) strictly for order processing and marketing purposes.
We do not sell or rent your personal data to third parties.

👶 7. Children’s Privacy

Our website is not intended for users under the age of 13.
We do not knowingly collect personal information from children.

🔄 8. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with the updated date.

📞 9. Contact Us

For any questions about this Privacy Policy or your data, please contact us at:
📧 support@vienraa.com

Your trust matters. At Vienraa, your privacy is always respected.